At Polkadot Chocolate Store, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping to ensure your order arrives safely and promptly.
Processing Time
We strive to process and ship all orders within 1-2 business days after receiving payment. However, during peak periods, processing times may be slightly extended.
Shipping Options
We offer a variety of shipping options to suit your needs. The available methods depend on your location and the size and weight of your order. Our shipping options include:
- Standard Free Shipping: Our most economical option, with delivery typically within 2-3 business days, depending on your location.
- Overnight Shipping: For the quickest delivery, we offer overnight shipping for orders placed before noon EST, Monday through Friday. Orders placed after this time will be processed the next business day.
Important Note: During warmer months (spring/summer), chocolate may melt if shipped via options taking longer than 2 days. While we take steps to insulate our products, the insulation’s effectiveness diminishes after 48-72 hours. To ensure your chocolate arrives in perfect condition, please select a 2-day shipping option at checkout.
Shipping Rates
Shipping rates are determined based on your selected shipping method, the weight and size of your order, and your location. The exact cost will be calculated and displayed at checkout before you complete your purchase. Please note that shipping costs are non-refundable.
International Shipping
We offer international shipping to most countries. Shipping rates and delivery times will vary based on your location. Please be aware that international orders may incur customs fees, import duties, and taxes, which are the responsibility of the customer.
Tracking Your Order
After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online. Please note that tracking may not be available for all shipping methods.
Delivery Issues
If you encounter any issues with your delivery, please contact us immediately. We will work with the carrier to resolve the issue and ensure your order is delivered as swiftly as possible.
For any questions or concerns, feel free to reach out to us at [email protected].